Shipping and Delivery Policy

Effective Date: July 17, 2026
Last Updated: July 17, 2026

Thank you for shopping with Major Must Haves. This Shipping and Delivery Policy explains how orders are processed, shipped and delivered.

By placing an order through our website, you agree to the terms of this policy.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be extended during:

• Holidays

• Sales and promotional events

• New product launches

• Periods of unusually high order volume

• Supplier or fulfillment delays

Processing time is separate from shipping and delivery time.

2. Standard Shipping

Estimated standard shipping times depend on where the product is stored and fulfilled.

Products Shipped From the United States

Products fulfilled and shipped from within the United States generally arrive within:

2–5 business days after shipment

Products Shipped From Overseas

Products fulfilled and shipped from an overseas location generally arrive within:

5–10 business days after shipment

These timeframes are estimates and do not include order-processing time.

Delivery dates are not guaranteed unless a guaranteed shipping service is specifically offered and selected during checkout.

3. Overseas Products

Some Major Must Haves products may be stored, produced or fulfilled by an overseas supplier.

Products shipped from overseas may require additional time because of:

• International transportation

• Customs processing

• Carrier transfers

• Weather conditions

• Government inspections

• Other circumstances outside our control

When possible, the product page will indicate that an item is shipped from an overseas location.

4. Orders With Multiple Products

Products in the same order may be stored or fulfilled from different locations.

As a result:

• Your order may arrive in more than one package.

• Packages may arrive on different dates.

• You may receive separate tracking numbers.

• You will not be charged additional shipping solely because the order is divided into multiple packages, unless clearly disclosed during checkout.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

• Delivery location

• Package weight

• Package size

• Product fulfillment location

• Selected shipping method

• Available promotions

Any applicable free-shipping offer will be subject to the conditions stated with the promotion.

6. Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided during checkout.

Please allow up to 48 hours for tracking information to update after receiving a shipment notification.

Orders containing products from multiple fulfillment locations may receive more than one tracking number.

7. Shipping Delays

Delivery times are estimates. Delays may occur because of circumstances outside our reasonable control, including:

• Severe weather

• Carrier interruptions

• Customs processing

• Holiday shipping volume

• Transportation disruptions

• Incorrect or incomplete addresses

• Supplier delays

• Natural disasters

• Government actions

• Other unexpected events

If we learn that we cannot ship an order within the promised timeframe, we will provide appropriate notice and available options, which may include agreeing to the delay or canceling the affected order for a refund.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your:

• Street address

• Apartment or unit number

• City

• State

• ZIP or postal code

• Country

• Contact information

Contact us immediately if you discover an error.

We cannot guarantee that an address can be corrected after an order has entered processing or fulfillment.

Major Must Haves is not responsible for delays, losses or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

9. Returned and Undeliverable Packages

A package may be returned to the sender when it is:

• Addressed incorrectly

• Refused by the customer

• Unclaimed

• Undeliverable

• Not collected from a carrier location

If a package is returned because of information provided by the customer, the customer may be responsible for the cost of shipping the order again.

Original shipping charges and return-to-sender fees may be nonrefundable.

Final-sale products do not automatically become eligible for a refund because a package was refused, unclaimed or returned as undeliverable.

10. Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location.

3. Ask household members, neighbors or building management.

4. Allow one additional business day, as some carriers mark packages delivered before completing delivery.

5. Contact the shipping carrier.

6. Contact Major Must Haves for available assistance.

Major Must Haves is not responsible for packages that are lost or stolen after confirmed delivery, except where otherwise required by law.

We will provide reasonable assistance with available carrier information or claim procedures.

11. Lost or Damaged Packages

Please contact us if your package appears to be lost in transit or arrives damaged.

For damaged packages, contact us within seven calendar days after delivery and provide:

• Your full name

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the packaging

• A photograph of the shipping label

Do not discard the product or packaging until your claim has been reviewed.

Claims will be evaluated according to the circumstances of the order, available tracking information and carrier requirements.

12. Missing or Incorrect Products

Contact us within seven calendar days after delivery if:

• A product is missing from your package.

• You received the wrong product.

• You received the wrong size.

• Your order is incomplete.

Before reporting a missing item, confirm whether your order was divided into multiple shipments.

Approved claims may be resolved through a replacement, refund or store credit, depending on product availability and the circumstances of the order.

13. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We cannot guarantee that an order can be changed or canceled after it has been submitted.

Orders that have entered processing, fulfillment or shipment generally cannot be canceled.

Once an order has shipped, eligible products must be handled according to our Refund and Return Policy.

14. International Customer Orders

When shipping to customers outside the United States is available, the customer is responsible for any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Government charges

• Local delivery fees

These charges are not ordinarily included in the product price or shipping charge displayed at checkout unless expressly stated.

Customs processing may delay delivery. Major Must Haves does not control customs inspections or processing times.

15. Preorders and Backorders

Preorder and backordered products may have processing and shipping estimates that differ from the standard timeframes in this policy.

The estimated shipping period will be stated on the applicable product page when available.

If a preorder or backordered product experiences a significant delay, we will provide available information and any options required under applicable law.

16. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes to our products, fulfillment providers, shipping services or business practices.

The policy in effect on the date an order is placed will generally apply to that order unless otherwise required.

The current version will be posted on this page with the most recent revision date.

17. Contact Information

For shipping questions or assistance, contact:

Major Must Haves
Operated by: [LEGAL BUSINESS NAME]
Customer-service email: [CUSTOMER-SERVICE EMAIL]
Website: [WEBSITE ADDRESS]
Business mailing address: [BUSINESS MAILING ADDRESS]